ITIL5 Foundation Bridge Course (NL)
The course is not scheduled in our open calendar. Please fill in your details below and we will contact you within 2 working days.
"*" indicates required fields
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
What is ITIL5 Foundation Bridge Course
ITIL 5 is not an entirely new framework that replaces ITIL 4. It is the next step in the development of ITIL. With ITIL 4, the focus shifted from processes to creating value. Organizations are now active in a world where they not only deliver IT services but also develop and manage digital products, platforms, and AI-driven services. ITIL 5 builds upon the value-oriented approach of ITIL 4 and aligns better with these developments. But what exactly are the differences between ITIL® 4 and ITIL® 5? And what does this development mean for organizations and professionals? In this one-day training, as an ITIL 4 practitioner, you will be fully brought up to speed on all the new elements of ITIL 5 and prepared for the ITIL 5 Bridge Exam to ensure your knowledge is demonstrably up to date.
ITIL (version 5) is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
Who should attend ITIL5 Foundation Bridge Course
This course is intended for:
- IT Service Managers
- Service Owners
- Process Managers
- Product Owners
- Digital Product Managers
- IT Project Managers
- Transformation Managers
- IT professionals holding an ITIL 4 Foundation certification who wish to stay current with the latest ITIL guidance.
Prerequisites
Participants must hold a valid ITIL 4 Foundation certificate. The ITIL Foundation Bridge (Version 5) qualification is intended exclusively for ITIL 4 certified professionals who want to upgrade their certification to the latest version.
Objectives
After completing this course, you will be able to:
- Understand the key enhancements introduced in ITIL Foundation Version 5.
- Explain updated terminology, concepts, and principles.
- Describe how ITIL supports modern digital and AI-enabled service environments.
- Apply the updated guidance to improve value creation and service outcomes.
- Prepare effectively for the ITIL Foundation Bridge (Version 5) certification exam.
Exam information
This training includes a voucher for the official, internationally recognized exam. The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam Bear in mind that you must plan your exam at least 5 working days in advance For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy
- Exam duration (minutes): 30
- % extra time for non-native speakers: 25
- Number of exam questions: 20
- Minimum correct questions: 65%
- Exam style: Multiple choice
- Open book: No
Exam Guarantee
We have full confidence in the quality for our training. Therefore, if you take this training in our open schedule, we offer an Exam gurantee.
This means that you can retake the training for free, and you’ll receive a complimentary exam voucher if you don’t pass the exam on your first attempt.
The following conditions apply:
- You attended the entire training.
- You took the first exam within 2 months after the training.
- There is a maximum of 1 year between your initial training and the free training.
e-CF competences with this course
- B.4. Solution Deployment
- C.1. User Support
- C.2. Change Support
- C.3. Service Delivery
- C.4. Problem Management
- D.8. Contract Management
- D.9. Personnel Development
- E.4. Relationship Management
- E.5. Process Improvement
