IT Service Management & BIM
ITIL® 5 training courses at Capgemini Academy
Do you want to future-proof your IT service delivery? With an ITIL® 5 training course, you can respond to developments such as AI, digitalization, and the growing focus on customer and user experience. ITIL® 5 combines service management and product management into one powerful operating model. At Capgemini Academy, we help you and your organization take this next step. With our ITIL® 5 training courses, you will develop the knowledge and skills to create immediate value in a digital, fast-changing environment.
Why is ITIL® 5 important?
Organizations face new challenges today: AI, digitalization, and ever-increasing user expectations. ITIL® 5 directly addresses these developments. With ITIL® 5, you:
- Combine product- and service-oriented ways of working into one approach
- Work according to an iterative 8-step operating model
- Apply AI and automation in a structured and responsible way
- Focus on Digital Experience (DX) rather than only on SLA’s
This makes ITIL® 5 highly relevant for organizations that want to remain agile while maintaining control over quality and risk.
What is ITIL® 5?
ITIL® 5 is the latest version of the globally recognized IT service management framework. It helps organizations deliver value by seamlessly connecting IT, products, and services.
From Service Value System to operating model
ITIL® 5 introduces a concrete and iterative model with eight steps:
- Discover
- Design
- Build
- Transition
- Deliver
- Support
- Operate
- Evolve
This enables you to go beyond process-driven work and continuously steer toward improvement and innovation.
AI-native way of working
Where ITIL® 4 primarily viewed AI as an enabler, ITIL® 5 is designed with AI as an integral component:
- AI governance and ethics
- Risk Management
- Intelligent workflows and automation
Focus on Digital Experience
ITIL® 5 shifts the focus from operational KPIs to real experience:
- User experience
- Customer experience
- Employee experience
These become measurable and directly linked to business value.
Who is ITIL® 5 for?
ITIL® 5 is relevant for professionals and organizations that want to look beyond traditional service management, such as:
- IT service managers
- Product owners and product managers
- IT managers and digital leaders
- Process managers and functional administrators
- Professionals working with AI, data and digital platforms
Are you working on innovation, digitalization, or customer-centric IT? Then ITIL® 5 is a perfect fit.
Why take an ITIL® 5 training course?
With an ITIL® 5-training course, you:
- Learn to work with a modern operating model
- Develop skills to apply AI responsibly
- Gain tools to improve Digital Experience
- Increase your impact on business value
Our training courses combine theory with practice, so you can immediately apply what you learn within your organization.
Many of our ITIL® 5 training courses also prepare you for an official ITIL® 5 certification, enabling you to demonstrate your knowledge internationally.
ITIL® 4 or ITIL® 5 training courses?
While ITIL® 4 focuses on optimizing service management, ITIL® 5 represents the next step: integrating product management, AI, and digital experience. Do you work in a stable service environment or want to build a strong foundation? Then ITIL® 4 remains relevant. Do you want to embrace innovation, AI, and digital transformation? Then ITIL® 5 is the logical next step.
Also explore our ITIL® 4 training courses for a solid foundation and deeper expertise in service management.
Why Capgemini Academy?
Learrning in a practical and applicable way with our ITIL® 5 experts
At Capgemini Academy, you don’t just learn what ITIL® 5 is, you primarily learn how to apply it. We work with real-life cases, interactive learning formats, and up-to-date examples. This ensures that your knowledge delivers immediate value in your day-to-day work. Our trainers are ITIL experts. Get to know our experts:
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
Customized ITIL® 5 training course
Do you want to train multiple employees or implement ITIL® 5 within your organization? Then choose a customized training program. We tailor the training to your goals, context, and challenges, ensuring you get maximum return on your investment.
Get started with ITIL® 5
Ready to take the next step in IT service management? Explore our ITIL® 5 training offering and choose the learning path that suits you. Feel free to get in touch to discuss the possibilities and discover how training can help your organization work more efficiently and effectively.
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