GenAI for UX-professionals (EN)
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
What is GenAI for UX-professionals
Generative AI is changing the work of UX professionals. This training is designed for experienced UX professionals who want to use GenAI effectively and responsibly in their day-to-day practice. It is not an introductory AI course and does not focus solely on prompting techniques or tools.
You will explore how GenAI can support user research, analysis, ideation, content creation and wireframing. You will also learn how to critically evaluate AI-generated output, recognise assumptions, identify hallucinations and make informed design decisions.
Using a realistic end-to-end case study, you will work with accessible AI tools and apply GenAI across different stages of the UX process. Particular attention is given to human judgement, trust, transparency and explainability.
The training also covers topics such as copyright, the European AI Act, Value-Sensitive Design, sustainability and ethical decision-making. As a result, you will learn not only what AI can do, but also when and why it should be used.
Our trainers combine hands-on experience with current industry insights and demonstrate how GenAI can become a valuable partner throughout the UX process.
You will discover how GenAI can support user research, analysis, ideation, content creation and wireframing. In addition, you will learn how to critically evaluate AI-generated output, recognise hallucinations and make informed design decisions.
Topics such as trust, explainability, copyright, the European AI Act, Value-Sensitive Design, sustainability and ethical decision-making are covered throughout the training. The course is highly practical, uses realistic case studies and helps you integrate GenAI effectively into your day-to-day UX practice.
Who should attend GenAI for UX-professionals
- UX professionals looking to integrate GenAI into their day-to-day practice
- UX researchers looking to use AI for research, analysis and insight synthesis
- UX consultants advising clients on AI in design processes
- Product Owners connecting UX and AI within Agile teams
- Communication specialists combining UX content and AI tools
- Service Designers applying GenAI in journey mapping
- Design Thinking facilitators using AI in co-creation sessions
- UX strategists looking to integrate GenAI responsibly into processes, teams and services
- Customer Journey specialists using AI for personas, journeys and touchpoints
- UX trainers or coaches integrating GenAI into their training practice
Prerequisites
Participants should have experience with UX methods such as personas, wireframes, user research and translating user insights into design decisions. The training builds on existing UX knowledge and demonstrates how GenAI can enhance this expertise. No prior experience with AI or Generative AI is required.
Objectives
At the end of the training, you will be able to:
- Formulate effective prompts for UX tasks using GenAI
- Use GenAI to analyse and enrich user research and design outcomes
- Critically evaluate and validate AI-generated content
- Make informed design decisions using GenAI
- Apply copyright, Value-Sensitive Design and AI regulation in UX contexts
- Integrate GenAI effectively into UX processes and Agile ways of working
e-CF competences with this course
- A.10. User Experience
- A.9. Innovating
- D.11. Needs Identification
- D.6. Digital Marketing
