What is Service Automation Framework e-learning
Service Automation is the concept of achieving customer loyalty through automated technologies. This training will give you a deep understanding of service automation, the concept that allows you to automate your service offering. If you apply Service Automation appropriately in your organization, you will see both employee satisfaction and customer satisfaction increase significantly.
Embarking on a journey with our ‘Service Automation Framework e-learning’ is a strategic move towards organizational excellence. This e-learning is designed to empower you with the knowledge and skills necessary for effectively implementing service automation in your organization. It’s not just about learning; it’s about transforming your service delivery for the better.
Who should attend Service Automation Framework e-learning
- IT Managers: Learn how to implement service automation to increase efficiency and customer satisfaction.
- Customer Service Representatives: Understand how service automation can help you serve customers better.
- Business Analysts: Gain insights into how service automation can improve business processes.
- Project Managers: Learn how to manage service automation projects effectively.
- IT Professionals: Understand the technical aspects of service automation and how to support its implementation.
Prerequisites
There are no specific prerequisites for this training. However, a basic understanding of IT services and customer service principles would be beneficial.
Objectives
At the end of the training, you will be able to:
- Understand the business drivers of technology-enabled automated services.
- Discuss how Service Automation Framework enables users to purchase, manage, and customize services through self-service technology.
- Explain the difference and synergy between the users, service design and technology design elements.
- Explain the difference between automated deployment, service delivery automation, and serendipity management.
- Outline the steps to complete a Service Automation Blueprint to visualize services to design and deliver automated services.
Exam information
Exam Information:
- Duration exam: 40 min
- % extra time if not in native language: 0%
- Number of exam questions: 40
- Minimum number to answer correctly: 26
- Exam style: Multiple choice
- Open Book: No
Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you’ll receive a complimentary exam voucher if you don’t pass the exam on your first attempt.
The following conditions apply:
- You attended the entire training.
- You took the first exam within 2 months after the training.
- There is a maximum of 1 year between your initial training and the free training.
e-CF competences with this course
- B.4. Solution Deployment
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
