ITIL®4 Leader Digital and IT Strategy (EN)
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What is ITIL®4 Leader Digital and IT Strategy
Service providers deliver their services in a world that is increasingly digitalizing. In order to be successful in the future, having a digital strategy is essential. This training covers all aspects that are important when formulating a digital strategy. During the training, you will work on four practical assignments that are an integral part of the certification. The specific exam topics are discussed during the training. The specific topics that are covered are:
- Strategic approaches enabled by digital and information technology.
- How to use a digital strategy to respond to digital disruption.
- How to implement a digital and IT strategy.
- The ITIL®4 key concepts in relation to Digital and IT Strategy (DITS).
- Using the ITIL®4 guiding principles in DITS decision-making and activities.
- How to use DITS to remain viable in environments disrupted by digital technology.
- How to achieve customer/market relevance and operational excellence.
- DITS risks and opportunities.
- Steps and techniques involved in defining and advocating DITS.
The important practices that are central to this are:
- Portfolio Management
- Strategy Management
- Knowledge Management
- Architecture Management
- Continuous Improvement
- Risk Management
- Organizational Change Management
- Relationship Management
- Project Management
- Service Financial Management
- Workforce and Talent Management
- Measurement and Reporting Management
Enrolling in the ITIL®4 Leader Digital and IT Strategy course empowers you to craft and execute a comprehensive digital strategy, essential for navigating digital disruption. Our trainers, with their extensive practical experience, seamlessly integrate real-world insights and best practices into the theoretical framework. This unique combination ensures that you can immediately apply your newfound knowledge to your organization, fostering operational excellence and strategic advancement.
ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
Who should attend ITIL®4 Leader Digital and IT Strategy
- IT Managers: Oversee IT operations and ensure alignment with business goals.
- Digital Transformation Leaders: Drive digital initiatives and manage change within the organization.
- CIOs: Develop and implement IT strategies that support overall business objectives.
- IT Consultants: Provide expert advice on IT strategy and digital transformation.
- Project Managers: Lead projects that involve digital and IT strategy implementation.
- Business Analysts: Analyze business needs and recommend IT solutions.
- Service Managers: Ensure IT services meet business requirements and deliver value.
- Risk Managers: Identify and mitigate risks associated with digital and IT strategies.
- Enterprise Architects: Design and oversee the implementation of IT infrastructure.
- Organizational Change Managers: Manage the human aspects of digital transformation.
Prerequisites
Participants should have the ITIL®4 foundation certificate and have experience in IT management. Familiarity with digital transformation concepts is beneficial but not required.
Objectives
At the end of the training you will be able to:
- Craft a digital vision
- Develop a cross-organizational digital strategy
- Drive operational excellence
- Respond to digital disruption
- Enable a sustainable business
- Strategically manage risk
- Develop digital leaders for the future
This course is designed to provide you with the strategic insights and practical skills needed to lead your organization through the complexities of digital transformation.
Exam information
Exam Information:
- Exam duration (minutes): 60
- % extra time for non-native speakers: 25
- Number of exam questions: 30
- Minimum correct questions: 21
- Exam style: Multiple choice
- Open book: No
Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you’ll receive a complimentary exam voucher if you don’t pass the exam on your first attempt.
The following conditions apply:
- You attended the entire training.
- You took the first exam within 2 months after the training.
- There is a maximum of 1 year between your initial training and the free training.
e-CF competences with this course
- A.1. IS and Business Strategy Alignment
- A.2. Service Level Management
- A.7. Technology Trend Monitoring
- E.9. Information Systems Governance
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
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