Digital Customer Experience
UX Awareness (NL) UX training courses at Capgemini Academy
At Capgemini Academy, we offer a broad range of UX-related training courses that help you improve the user experience. Our courses are given by experienced experts who are specialized in user experience.
Why is investing in user experience so important?
Are you curious about what makes your (digital) product or service so popular? Or why customers prematurely stop using your website or app? The key to these answers lies in the user experience design. By analyzing user experiences, you can discover what irritates your customers and what delights them.
Do you know why customers find it pleasant to use a particular product or service? Good UX design starts with uncovering this specific information. Only once you understand a user’s motivation, or the obstacles that he or she encounters, can you get started with designing and improving. Listening closely and studying users are the basis for this. UX designers also use specific customer knowledge to create a user experience design.
UX Design has three mantras: ‘It is easy to learn’, ‘it is easy to use’ and ‘it is easy to remember’. This translates to a product or service that’s easy to use, and whose process aligns with the user’s goals and needs. Ultimately, good UX design results in positive user experience, keeping users engaged. And this, in turn, makes them more likely to keep coming back.
What is the role of a UX expert in an organization?
UX experts play a crucial role in the design and development process of digital products. The first step is studying users’ requirements and expectations by means of interviews, questionnaires and data analysis. User tests are then conducted to see how users use the product and valuable feedback is then collected. Navigation and interaction with the product are then optimized based on this feedback, so that users can find their way more smoothly.
Moreover, UX experts use various UX methods and tools such as wire-framing and prototyping to improve the design and functionality. After launch, these experts continue to monitor the product and implement optimizations based on continuous user feedback.
Why take a UX training course?
UX training is a convenient way to improve the interaction between users and digital products. You learn the basic principles of user experience (UX), various UX methodologies, tools and techniques, and the principles of accessibility. These skills are essential for the design of user-friendly digital products.
Capgemini training courses focused on UX
A UX training course is valuable for anyone involved with the development of digital products and services, and for anyone interested in learning about UX, such as:
- Business Analysts
- Starting UX-ers
- Web Designers
- Developers
- Content Writers
Why Capgemini Academy?
Our UX trainers
Our UX trainers have been trained to look at things through the eyes of the (end-) users. They are certified UX experts who also use UX principles in their own work. They are pleased to share their knowledge, experience and enthusiasm with you. They encourage you to get the best from yourself. May we introduce:
Design thinking trainer
“Add to the sum of human happiness!”
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
UX certification
Upon completion, many of our training courses lead to official certification and/or the award of a digital badge from Capgemini Academy – so that participants can show the experience they have gained at any time.
UX in depth
A core component of user experience and Capgemini Academy’s UX training courses is learning to apply the WCAG (Web Content Accessibility Guidelines) principles: Perceivable, Operable, Understandable and Robust.
‘Perceivable’ means that information should be accessible in multiple ways – visually and aurally, e.g. – so that users can perceive it.
‘Operable’ means that users can navigate through an interface easily, regardless of any physical limitations.
‘Understandable’ calls for clear information and predictable interactions so that users can work with the design intuitively.
‘Robust’ stands for designs that are compatible with various devices and technologies, including assistive devices such as screen readers.
By integrating these principles into user experience design, you not only improve user satisfaction and the reach of the products, but you also reinforce your organization’s reputation and ensure that you comply with legal requirements.
Customized training courses for organizations
Would you like to have multiple employees take a UX training course? Or would you like to obtain certification for your team? Opt for a customized training course at Capgemini Academy. This training will be geared to the number of participants and to your team’s learning objectives. The location, duration and date of the training are determined in consultation.
Feel free to contact us about the possibilities.
Calendar
View all group courses here. Learn where and when it suits you. Onsite, online, or a mix of both. You can choose a training that matches your personal learning goals and career ambitions, from a portfolio of over 300 courses on Tech, Methods & Certifications, Personal Skills, and Leadership.