Digital customer experience training courses at Capgemini Academy
Digital customer experience is the overarching domain at Capgemini Academy where you learn to effectively deploy digital strategies and technologies. Topics such as gamification, design thinking, sustainability, Internet of Things (IoT), Lean Startup and user experience are all part of this focus.
The common denominator of all these themes is that knowledge of them helps you respond to customer needs more quickly and to develop products and services that seamlessly match what customers really need.
Why is digital customer experience so important?
Knowledge about the various components of digital customer experience management or digital customer experience strategy is necessary for organizations to become agile and thus better prepared for the future. Digital technologies make it possible to stay in sync with what customers and other stakeholders need. This allows organizations to respond better, more rapidly and flexibly to their needs and expectations.
These digital technologies and strategies also improve the efficiency and effectiveness of your business processes. Collectively, these advantages strengthen your competitive position.
What is the role of the digital customer experience expert in an organization?
Digital customer experience experts play a crucial role in successfully completing an organization’s digital transformation. These types of experts ensure that teams use the latest technologies and processes effectively to achieve business objectives.
Digital customer experience professionals assist organizations during change processes, train employees and help resolve problems in order to embed continuous improvement.
Why take a digital customer experience training course?
Digital customer experience demands very specific skills and insights. Training helps you master the latest techniques and methods, such as gamification, design thinking and user experience. This allows you to develop products and services that really make a difference to customers. In addition, training helps you to cooperate better and successfully implement changes in your organization.
Digital customer experience training courses at Capgemini Academy
The Design Thinking, Digital, Gamification, Internet of Things, Lean Startup and User Experience training courses are of benefit to organizations in every sector because they offer insights that are broadly applicable.
The training courses are practically-oriented. What you learn is immediately applicable.
Furthermore, Capgemini Academy offers training courses that focus more on the technology behind digital transformation. Examples include IT Security, Data Analytics and Architecture.
For anyone looking to reshape their organization and prepare it for the digital age. From both a technological and organizational point of view and from a corporate culture perspective. Consider, for example:
- Innovation Coaches
- Innovation Consultants
- Workshop Facilitators
- Innovation Experts
- Product Leads
- Product Owners/ Managers
- Business Analysts
- Starting UX-ers
- Developers
- Testers
- Scrum Masters
Why Capgemini Academy?
Our digital customer experience trainers
Our trainers are specialized in various topics concerning digital and transformation. They are educated, fully certified and have both feet in the business world. They are pleased to share their knowledge, experience and enthusiasm with you. They can also link theory and practice very well. May we introduce:
Design Thinking Trainer
“Add to the sum of human happiness!”
Gamification Trainer
“Gamification is everywhere. On LinkedIn, Facebook and the most popular products/apps on your telephone.”
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
Digital customer experience certification
Upon completion, many of our training courses result in official certification and/or the issuance of a digital badge from Capgemini Academy – so that participants can always demonstrate the experience gained.
Digital customer experience in depth
The field of digital customer experience encompasses various technologies and methods that improve the way changes are made in processes and customer interactions. Gamification is used to motivate employees and increase involvement by adding game elements to work processes.
Design thinking offers a human-centered approach to resolving complex problems by developing customer-focused solutions. The Internet of Things (IoT) connects smart devices and systems to collect and analyze real-time data, resulting in more efficient operational processes and better decision-making.
User experience (UX) focuses on creating user-friendly designs that improve customers’ interaction with products and services.
Customized training courses for projects and organizations
The training courses on this page go to the core of digital customer experience, but are certainly not the only courses that align with this topic. To change successfully as an organization, you have to invest in various hard skills, soft skills and business skills.
All of these topics can become part of a customized training program for your organization. This program serves to spark and optimally develop digital talent within your organization.
Feel free to get in touch with us for a personal recommendation and a training proposal.
Calendar
View all group courses here. Learn where and when it suits you. Onsite, online, or a mix of both. You can choose a training that matches your personal learning goals and career ambitions, from a portfolio of over 300 courses on Tech, Methods & Certifications, Personal Skills, and Leadership.
All You Can Train
There is nothing wrong with a fat pay check at the end of each month, but most young professionals are looking for more in a job than just a good pay these days. Young people want to continuously develop themselves and are hungry for new knowledge and skills as this offers them with a broader career perspective. Does your organization support the needs of your talent? Unlimited personal development is the answer and our All You Can Train program the way to achieve it.