ITIL® 4

ITIL® training courses at Capgemini Academy

Our ITIL® 4 training courses provide a complete learning experience for both beginners and advanced IT professionals. At Capgemini Academy, you can choose from among various ITIL® 4 training courses aimed at differing levels and roles within an organization.  

Our training course combines theoretical knowledge with practical applications. 

Why is ITIL® so important?

ITIL® 4 helps organizations improve the quality and efficiency of their provision of IT services. By standardizing and streamlining processes, it becomes easier to identify and resolve problems at an early stage. This results in higher levels of customer satisfaction, lower costs and generally better IT performance. 

What is the role of an ITIL® 4 expert in an organization?

ITIL® 4 experts play a crucial role in managing and optimizing an organization’s IT services. This includes ensuring continuity, improving customer satisfaction and solving problems efficiently.  

In addition, ITIL® 4 specialists make sure that IT processes align seamlessly with corporate objectives, and that the provision of IT services is continuously improved. 

Why take an ITIL® 4 training course?

ITIL® 4 training gives you insight into the best methods for IT service management. You learn how to optimize and manage IT processes so that they support corporate objectives. Whether you’re just starting with ITIL® 4 or wish to expand your knowledge, our training courses prepare you for ITIL® 4 certification, internationally-recognized proof of your skills. 

Capgemini training courses focused on ITIL® 4

Capgemini Academy offers a broad range of ITIL® 4 training courses for various positions within an IT organization, such as: 

• Process Managers 
• Functional Administrators 
• Project Managers 
• IT Managers 

Our ITIL® 4 trainers

Our trainers are experts in the area of IT service management and ITIL® 4. They have years of practical experience and are passionate about sharing their knowledge in a way that you can use directly in your organization. Get acquainted with a few of our experts: 

ITIL® 4 certification

Upon completion, our training courses lead to official certification and/or the award of a digital badge from Capgemini Academy – so that participants can show the experience they have gained at any time. 

Specific to our ITIL® 4 training courses is that many include the official ITIL® 4 certification. Certifications such as ITIL® 4 Foundation or ITIL® 4 Specialist allow you to have your skills recognized internationally and they improve your career prospects. You can find more information about this on the training course detail pages. 

ITIL® 4 in depth

The Information Technology Infrastructure Library (ITIL) is a collection of best practices that helps organizations structure and optimize their management processes. With the introduction of ITIL® 4, the focus shifted from a process approach toward flexible and Agile ways of working that better align with modern IT environments. ITIL® 4 offers a framework that supports organizations in their value creation by means of digital services, with special attention to continuous improvement and collaboration among teams. 

One important aspect of ITIL® 4 is the emphasis on a holistic approach to service management, such that – in addition to technology being paramount – people, processes and partners are also involved in the delivery of IT services. This makes ITIL® 4 particularly effective for organizations that work with complex IT environments and multiple vendors. 

An ITIL® 4 foundation training offers professionals a sound basis in the principles of ITIL® 4, while most of the more advanced ITIL® 4 training and certification courses focus on implementing these best practices in specific organizational contexts. ITIL® 4 certification training is recognized globally and enables IT professionals to use a uniform language and approach when managing IT services, leading to more efficient and consistent results. 

Customized training courses for projects and organizations

Would you like to have multiple employees take an ITIL® 4 training course? Opt for a customized training course at Capgemini Academy. Our customized training courses are tailored to the specific needs and objectives of your organization.  

Feel free to contact us about the possibilities and find out how training can help your organization work more efficiently and effectively.