IT Service Management

IT service management training courses at Capgemini Academy

On this page, we highlight Capgemini Academy’s IT service management training courses that are not part of a specific main category (ITIL® 4, BiSL and Functional Management). Our training courses focus on professionals who wish to develop or improve their IT service management skills. 

Why is IT service management so important?

IT service management and information services management play a vital role in linking IT solutions to corporate objectives. By effectively managing IT services, you improve your organization’s performance, increase customer satisfaction and raise your level of operational efficiency. It is essential to manage the IT environment in such a way that it supports business processes and adds value. 

What is the role of an IT service manager in an organization?

An IT service manager supervises the scheduling, delivery, control and optimization of IT services within an organization. IT service managers translate business needs into IT solutions and ensure that the IT infrastructure and processes run smoothly, while complying with the expectations of both users and business stakeholders. 

Why take an IT service management training course?

Our IT service management training courses are designed to give you the tools and knowledge needed to manage IT services efficiently and effectively. Whether you are an IT professional or a business partner, our training helps you gain better insight into the structure and working methods of IT. 

Capgemini training courses focused on IT service management

Capgemini Academy offers a broad range of training courses focused on IT service management. In addition to the training courses in the main categories (ITIL® 4, BiSL and Functional Management), the courses listed above are intended for professionals wishing to gain a deeper knowledge of the various frameworks and best practices within IT service management, such as: 

• Programmers 
• Data Analysts 
• Functional Administrators 
• Business Managers 
• Help desk and Support Managers 

Our IT service management trainers

Our trainers are specialists in their profession. They combine theoretical knowledge and practical experience so that you can apply what you learn immediately in your work environment. May we introduce: 

IT service management certification

Upon completion, our training courses lead to official certification and/or the award of a digital badge from Capgemini Academy – so that participants can show the experience they have gained at any time. 

Many of our training courses result in official certification – specifically for our IT service management training. Check the training course detail pages for more information about the certifications associated with the courses. 

IT service management in depth

IT service management (ITSM) forms the core of how organizations manage and optimize their IT services in order to satisfy the constantly changing needs of the business. Various frameworks such as COBIT, SIAM and ITIL® 4 offer methodologies for structuring this management, including application management, efficiently and effectively. 

COBIT (Control Objectives for Information and Related Technologies) aims at safeguarding IT governance, with the focus on aligning IT objectives with broader corporate strategies. For those organizations wishing to reinforce their application management, COBIT offers a framework for improving control processes and for better managing risks in IT environments. 

SIAM (service integration and management) helps organizations manage IT services from multiple suppliers. By using SIAM, organizations can reduce complexity and ensure better collaboration between internal IT teams and external suppliers. This is important for organizations that depend on various applications and external IT vendors for their application management and support. 

ITIL® 4 (Information Technology Infrastructure Library) focuses on streamlining IT processes by means of best practices for service management. ITIL® 4 provides guidelines for improving service management in the broadest sense of the word, so that services always perform optimally and satisfy user expectations. This results in improved levels of customer satisfaction and more consistent results. 

By integrating such frameworks as COBIT, SIAM and ITIL® 4, organizations can manage their IT services, including application management, more efficiently. This increases application reliability, helps optimize service support and enables companies to respond quickly and flexibly to changing market conditions. 

Customized training courses for projects and organizations

Would you like to have multiple employees or teams take an IT services management training course? Opt for a customized training course at Capgemini Academy. Our customized training courses are tailored to the specific needs and objectives of your organization.  

Feel free to contact us about the possibilities and find out how training can help your organization work more efficiently and effectively.