What is Client Conversation Mastery
Effective client communication is crucial for maintaining effective work behavior. Our Client Conversation Mastery training helps you identify and overcome challenges in your interactions, so you can make the most of your communication. The expertise of our trainers adds a practical dimension to the theoretical concepts, with real-world insights and best practices.
“Communication is key.” Our entire professional life revolves around effective communication. A common complaint is the difficulty in managing client expectations and interactions. In this training, we reflect on how well your communication goals are being met and whether they are achieved in the desired manner. We place significant emphasis on setting priorities, organizing, and monitoring your conversations.
In this training:
– You will learn to deal with resistance, achieve your goals in conversations, and give direction to discussions.
– You will gain insight into how to handle interruptions and difficult conversations effectively.
– You will gain personal insights into what you need to focus on to achieve more success in your client interactions.
This training is designed to provide you with the tools and knowledge to enhance your communication skills and achieve your professional goals.
Client Conversation Mastery
Who should attend Client Conversation Mastery
This training is ideal for:
- Client-facing professionals looking to enhance their communication skills.
- Sales representatives aiming to improve their client interactions and close more deals.
- Customer service agents seeking to manage challenging conversations more effectively.
- Project managers who need to navigate complex client relationships.
- Consultants and advisors who want to build stronger, more productive client partnerships.
Prerequisites
A prerequisite for this training is that you need to have actual client interactions or some form of client-related work experience.
Objectives
The objectives of this training are to:
- Equip you with the skills to handle client conversations confidently and effectively.
- Provide strategies to manage resistance, interruptions, and difficult interactions.
- Offer insights into setting priorities and achieving your communication goals.
e-CF competences with this course
- D.9. Personnel Development
- E.4. Relationship Management
- E.5. Process Improvement
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
