What is VeriSM™ Foundation e-learning
VeriSM™ is a service management model that helps organizations navigate the challenges of the digital age. It’s a business service management approach tailored to the type of business, size of organization, business priorities, organizational culture, and even the nature of the individual project or service. The VeriSM™ model is flexible and can adapt as needed for products and services. VeriSM ™ is a registered trademark of IFDC.
Embarking on a training journey in VeriSM™ not only enriches your knowledge but also paves the way for future success. This e-learning is more than just an educational course – it’s a stepping stone towards a future where you are adept at working with technology-enabled products and services. It’s an investment that empowers you to shape your future in the digital world.
VeriSM ™ is a registered trademark of IFDC.
Who should attend VeriSM™ Foundation e-learning
- IT Professionals: Gain a comprehensive understanding of service management in the digital age.
- Service Managers: Learn how to deliver the right product or service at the right time.
- Digital Service Providers: Understand how to tailor your services to your business and customer needs.
- Project Managers: Learn how to integrate new management practices or technologies into your projects.
- Business Leaders: Understand how service management principles can drive your organization’s success.
Prerequisites
No specific prerequisites. This course is suitable for anyone interested in service management.
Objectives
At the end of the e-learning, you will be able to:
- Understand the VeriSM™ service management model and its applications.
- Apply the principles of VeriSM™ in your organization.
- Integrate new management practices or technologies using the VeriSM™ model.
- Deliver the right product or service to your consumers at the right time.
Exam information
Exam Information:
This e-learning includes a voucher for the official, internationally recognized exam.
The costs of the exam voucher are included in the price of the e-learning. Shortly after the start of the training you will receive a voucher by email with which you can reserve your exam. Keep in mind that you must plan your exam at least 5 working days in advance.
For more information, see https://academy.capgemini.nl/thema/exams
- Exam duration (minutes): 90 min
- % extra time for non-native speakers: 0%
- Number of exam questions: 30
- Minimum to pass out of total questions: 20
- Exam style: Multiple choice
- Open Book: Yes
Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you’ll receive a complimentary exam voucher if you don’t pass the exam on your first attempt.
The following conditions apply:
- You attended the entire training.
- You took the first exam within 2 months after the training.
- There is a maximum of 1 year between your initial training and the free training.
e-CF competences with this course
- C.2. Change Support
- C.3. Service Delivery
- C.4. Problem Management
- D.3. Education and Training Provision
- E.2. Project and Portfolio Management
- E.3. Risk Management
- E.5. Process Improvement
- E.6. ICT Quality Management
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
