SIAM™ Professional (EN)
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What is SIAM™ Professional
SIAM™ Professional is an advanced training program designed to provide in-depth knowledge and skills in Service Integration and Management (SIAM). This course covers the principles, practices, and methodologies required to effectively manage multiple service providers and integrate them into a cohesive service delivery model. Participants will learn about the SIAM ecosystem, roles and responsibilities, SIAM structures, and the processes involved in implementing and managing SIAM. The training also includes practical insights into governance, tooling, and collaboration mechanisms essential for successful SIAM implementation.
Enrolling in the SIAM™ Professional training offers numerous benefits. Participants will gain a thorough understanding of SIAM concepts and their practical applications. The expertise of our trainers adds a practical dimension to the theoretical concepts, providing real-world insights and best practices. This training equips professionals with the skills needed to manage complex service environments, improve service quality, and drive business value through effective service integration.
Who should attend SIAM™ Professional
- IT Service Managers: To enhance their ability to manage multiple service providers.
- Service Integration Managers: To gain specialized knowledge in SIAM practices.
- IT Consultants: To provide expert advice on SIAM implementation.
- Project Managers: To effectively oversee SIAM projects.
- Business Analysts: To understand the impact of SIAM on business processes.
- IT Governance Managers: To ensure compliance with SIAM frameworks.
- Service Delivery Managers: To improve service delivery through SIAM.
- Vendor Managers: To manage vendor relationships within a SIAM model.
- Process Managers: To align processes with SIAM methodologies.
Prerequisites
Participants should have a basic understanding of IT service management concepts and experience in managing IT services. Familiarity with ITIL® or other service management frameworks is beneficial but not mandatory.
Objectives
After this training you will:
- Understand the principles and practices of SIAM.
- Know how to implement and manage a SIAM ecosystem.
- Have insights into governance, tooling, and collaboration mechanisms.
- Have skills to manage multiple service providers effectively.
- Can enhance service quality and drive business value through SIAM.
Exam information
Exam Information:
This training includes a voucher for the official, internationally recognized exam and a re-exam if you do not pass the exam the first time.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy
- Exam duration (minutes): 90
- % extra time for non-native speakers: 25
- Number of exam questions: 40
- Minimum correct questions: 26 (65%)
- Exam style: Multiple choice
- Open book: No
Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you’ll receive a complimentary exam voucher if you don’t pass the exam on your first attempt.
The following conditions apply:
- You attended the entire training.
- You took the first exam within 2 months after the training.
- There is a maximum of 1 year between your initial training and the free training.
e-CF competences with this course
- D.4. Purchasing
- E.7. Business Change Management
- E.9. Information Systems Governance
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
