The change manager: pivotal in organizational change
What do change managers do? As a change manager, you play a crucial role in achieving organization-wide changes. This may concern the implementation of new IT systems, a different way of working or a strategic repositioning.
In addition, you ensure smooth transition and rapid adoption of new processes, technologies or systems. In this, you collaborate closely with both internal and external stakeholders, and you form the linchpin between strategy and execution.
Successful change managers know that true change involves not only processes, but primarily people. You supervise individuals and teams during their transition and provide support and guidance. You also know how to transpose resistance into involvement.
Thanks to your empathetic, capacities and situational leadership, you can coordinate your approach to the context and can unite differing interests. In this manner, you contribute actively to changes that are not only implemented, but also actually supported and embedded.
These skills make a change manager successful
The management of change requires a combination of substantive knowledge and strong soft skills. Consider, for example:
- Empathy and sensitivity: As a good change manager, you recognize group dynamics and resistance and know how to deal with these constructively.
- Leadership: Change managers lead change teams and guide decision-making with a focus on both people and processes.
- Flexibility in both thought and action: Successful change managers shift smoothly between strategic objectives and practical implementation.
- Technical insight: Ideally, you have knowledge of IT developments, system implementation and digital transformation. This is an important added value, particularly within complex public environments.
- Analytic capacity: One important change management skill is that you can structure change processes and plan appropriate interventions.
- Communicative strength: Effective change managers can create buy-in at all levels and include colleagues actively in the story of change.
Soft skills: change management doesn’t work without keen insight into behavior and persuasive power!
Essential professional knowledge for a change manager
Change management is quite clearly a profession in and of itself. You learn to work with such proven models as the AMPG Change Management framework, which focuses on change capacity, communication, involvement and behavioral change.
Furthermore, Capgemini Academy offers knowledge of frameworks such as Management of Change, personal leadership and behavioral psychology – essential for introducing and embedding change successfully.
The must-have training for a change manager
As a change manager, you want to gain control – over both the change processes and over people’s behavior in organizations. The Change Management Foundation training provides exactly the right foundation for this. You learn to structure organizational change, recognize resistance and guide professionals at all levels toward new behavior.
Do you work in an IT environment? Then it’s vital that you also understand how changes in services and technology proceed. The ITIL®4 Foundation training shows you how IT service management and change management reinforce each other — ideal for anyone involved in digital transformation
In these change management courses, you will develop the change management skills you need to achieve sustainable change.
View all change management training courses at Capgemini
Capgemini Academy offers a carefully composed range of change management training courses. From the fundamentals to behavioral psychology and leadership development, these training courses help you guide change successfully, both within IT and in a broader organizational context.
Advanced training after the basics
Have you completed the Foundation training? Then you can deepen your knowledge immediately with more specialized training courses.
- Change Management Practitioner (NL): This more in-depth training builds on the Foundation course and teaches you how to plan, guide and secure complex change processes effectively.
IT change management and service delivery
These change management training courses are designed specifically for change managers working in IT or who supervise digital transformations.
- ITIL® 4 Create, Deliver and Support (EN): Discover how to deliver value via stable, flexible, customer-focused IT services.
- ITIL® 4 Drive Stakeholder Value (EN): Learn to collaborate effectively with stakeholders throughout the entire service process.
- ITIL® 4 High Velocity IT (EN): Understand how rapid technological change impacts organizations – and how to respond effectively.
Personal skills for change manager
Change is not just about structure, but mainly about people. These training courses help you understand behavior, exert influence and communicate effectively.
Must-have
These skills are essential for any change manager who wishes to convince, engage and provide guidance.
- Realistic Persuasion (NL): Learn how to get others on board with change – effectively and credibly.
- Recognizing and influencing behavioral patterns with Insights (NL): Understand psychological patterns and learn how to affect behavior positively.
- Coaching leadership (NL): Develop the skills needed to guide and motivate teams and to let them grow throughout change processes.
For sustainable change
These training courses offer deeper learning and reinforce your ability to support change sustainably.
- Growth Mindset & Feedforward (NL): Learn how to encourage the willingness to learn and make feedback conversations future-oriented.
- Storytelling (NL): Use stories to engage people in the vision underlying change.
Useful extras
These training courses offer useful extras that expand your personal effectiveness as a change manager.
- Time management (NL): Learn to monitor your time better and to set priorities in complex situations.
- Client Conversation Mastery (EN): Improve your communication in advisory conversations, also in an international context.
Our experienced professionals are ready to share their knowledge and expertise with you!
Your springboard to success: Capgemini Academy
- Part of one of the largest, most innovative IT service providers in the world.
- A large range of training course offerings: available both fully online and in the classroom.
- Most training courses include certification and exams.
- Trainers with passion, didactic skills and practical experience.
- Average rating by course participants: 8.8
Do you have any questions about the role of the business consultant, or about which training fits best for you? Please do not hesitate to contact us. We will be glad to share thoughts with you – also if you’re looking for custom courses for yourself or for your team.