Trusted Advisor (NL)
| Day | Date | Time | Location | Trainer | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Wed | 23-04-2025 | 09:00 - 16:30 | Utrecht | Wienke Tazelaar | ||||||
| Wed | 30-04-2025 | 09:00 - 16:30 | Utrecht | Wienke Tazelaar | ||||||
| Day | Date | Time | Location | Trainer | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Thu | 05-06-2025 | 09:00 - 16:30 | Utrecht | Wienke Tazelaar | ||||||
| Thu | 12-06-2025 | 09:00 - 16:30 | Utrecht | Wienke Tazelaar | ||||||
| Day | Date | Time | Location | Trainer | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Thu | 07-08-2025 | 09:00 - 16:30 | Utrecht | Wienke Tazelaar | ||||||
| Thu | 14-08-2025 | 09:00 - 16:30 | Utrecht | Wienke Tazelaar | ||||||
| Day | Date | Time | Location | Trainer | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Tue | 07-10-2025 | 09:00 - 16:30 | Utrecht | Wienke Tazelaar | ||||||
| Tue | 14-10-2025 | 09:00 - 16:30 | Utrecht | Wienke Tazelaar | ||||||
| Day | Date | Time | Location | Trainer | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Thu | 04-12-2025 | 09:00 - 16:30 | Utrecht | Fiona Winter | ||||||
| Thu | 11-12-2025 | 09:00 - 16:30 | Utrecht | Fiona Winter | ||||||
What is Trusted Advisor
The Trusted Advisor training is designed to equip you with the skills and mindset needed to create a win-win-win situation for you, your colleagues and your clients. This comprehensive program combines theoretical concepts with practical applications, enhancing your ability to engage in meaningful conversations with clients. The training covers essential topics such as increasing self-awareness, mastering the Client communication model for effective client interactions, and applying advanced communication techniques. During two interactive days, you will learn how to better serve clients, shape your professional work, and contribute to the overall commercial success of your organization.
Our trainers draw from practical experience to provide you with insights on theoretical concepts and share best practices.
Who should attend Trusted Advisor
This training is suitable for anyone working with internal or external clients. Whether you’re a consultant, analyst, IT professional, team leader, or project manager, this training helps improve customer relationships by building trust and enhancing understanding. We assume that you already have experience in advising and have previously taken communication training (e.g., empathetic listening, consulting skills – communication, or consulting skills – advising).
Prerequisites
A solid understanding of communication skills is recommended. Ideally, you should have at least three years of work experience in consulting or a similar role. We also expect you to be open to self-reflection and actively participate in group discussions and exercises.
Objectives
At the end of the training you will be able to:
- Identify and explain the key concepts of a trusted advisor.
- Demonstrate effective communication techniques for meaningful client conversations.
- Apply the Client communication model to real-world client interactions.
- Evaluate your own self-awareness and its impact on client relations.
- Develop strategies to enhance and sustain client relationships.
- Analyze client needs and provide tailored solutions.
- Reflect on personal growth and areas for continuous improvement in trusted advisory skills.
e-CF competences with this course
- D.9. Personnel Development
- E.4. Relationship Management
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
