Empathic Listening (NL)
What is Empathic Listening
Empathic Listening is not just about hearing words, but truly understanding the experiences and perspectives of others. This training teaches you how to genuinely connect with somebody, which leads to deeper and more impactful conversations. You’ll practice extensively and receive feedback on your listening style. The skills you acquire here form the foundation for all other Academy courses focused on communication, such as Consultancy Skills or Coaching: the Approach.
Enrolling in our Empathic Listening course could be a game-changer for your communication skills? Our seasoned trainers, armed with their hands-on experience, bring theoretical concepts to life, offering you practical insights and tried-and-true best practices ready for immediate application.
Who should attend Empathic Listening
For every professional who wants to get the best out of themselves and others every day, such as:
- Team Leaders: Improve team dynamics and foster a supportive environment.
- Customer Service Representatives: Enhance customer interactions and solve issues effectively.
- Sales Professionals: Build stronger relationships with clients and close deals successfully.
- HR Professionals: Facilitate better employee engagement and conflict resolution.
- Teachers: Create a more inclusive and understanding classroom environment.
Prerequisites
No specific prerequisites. Anyone interested in improving their communication skills and building stronger relationships can benefit from this training.
Objectives
At the end of the training, you will be able to:
- Establish conscious contact with colleagues, customers and other stakeholders.
- Understand the key aspects of communication and apply listening techniques.
- Tune into the thinking patterns of others during conversations.
This course is designed to assist individuals looking to enhance their communication skills and build more meaningful connections in their personal and professional lives.
e-CF competences with this course
- A.9. Innovating
- C.1. User Support
- C.2. Change Support
- C.3. Service Delivery
- C.4. Problem Management
- C.5. Systems Management
- D.10. Information and Knowledge Management
- D.3. Education and Training Provision
- D.4. Purchasing
- D.5. Sales Development
- D.8. Contract Management
- D.9. Personnel Development
- E.2. Project and Portfolio Management
- E.3. Risk Management
- E.4. Relationship Management
- E.6. ICT Quality Management
- E.7. Business Change Management
- E.8. Information Security Management
- E.9. Information Systems Governance
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
