Advanced Facilitator: Conflict & Collaboration (EN)
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What is Advanced Facilitator: Conflict & Collaboration
Implementing SAFe brings people together in new roles, structures, and ways of working. These changes often challenge existing processes and can lead to friction. Conflict is a natural part of collaboration—especially when diverse perspectives, values, and approaches come into play.
High-performing teams know how to navigate these moments. Skilled facilitators play a key role in recognizing, managing, and resolving conflict to keep collaboration productive and focused.
With the micro-credential course “Advanced Facilitator: Conflict & Collaboration”, participants develop strong facilitation and conflict management skills, so teams can unlock greater creativity, alignment, and impact.
Micro-credentials from Scaled Agile offer short, focused learning opportunities based on practical examples. A self-directed e-learning (approximately 1 hour) and a facilitated live session help you put all the theory into practice.
Participants receive a micro-credential badge, issued bij Scaled Agile to demonstrate their competence , without requiring an annual renewal.
Who should attend Advanced Facilitator: Conflict & Collaboration
SPCs, RTEs, Scrum Masters/Team Coaches, Product Owners, or anyone wanting to build better conflict management skills in the workplace.
Prerequisites
Experience with and/or knowledge of the Scaled Agile Framework. Participants need to finish the e-learning before visiting the live session.
Objectives
Participants learn to:
- identify common sources of conflict
- develop conflict resolution strategies for real-life challenges
- use the conflict analysis and strategy desgn framework to analyze conflicts and apply concepts to resolve them
- plan to apply these strategies in their wok context
e-CF competences with this course
- D.9. Personnel Development
- E.5. Process Improvement
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
