What is Copilot for Customer Service
Copilot for Customer Service is an advanced tool that uses artificial intelligence to improve customer interactions. It includes chatbots that provide automated support, and it provides proactive insights, recommendations, and automation to support agents in delivering better service and increasing customer satisfaction.
With features such as conversation analytics, summaries, generative email composing features, predictive support, and task analysis, Microsoft Copilot streamlines the customer service process and improves team efficiency.
During the training, the application of what you learn is central and you will be challenged to work with the theory in practical cases. The training is given by people who work in practice within the Customer Service domain and know what it is about. They would like to pass on that practical knowledge.
Who should attend Copilot for Customer Service
The Copilot for Customer Service training is suitable for:
- Customer Service professionals
- Team Leaders Customer Care
- Administrators of Dynamics Customer Service
- Consultants in the field of Dynamics / Power Platform
Prerequisites
There are no specific requirements to participate in this training.
Objectives
After this training, participants will achieve the following learning objectives:
- Understand the features and capabilities of Copilot for Dynamics Customer Service, including chatbots.
- Learn how to configure and customize Copilot and chatbots to fit your organization’s needs.
- Develop skills to use proactive insights and recommendations from Copilot, both with and without chatbots, for better customer service.
- Learn how to integrate chatbots into customer service processes for improved efficiency and customer satisfaction.
- Understand best practices for using Copilot and chatbots to maximize value for your organization.
e-CF competences with this course
- A.10. User Experience
- A.7. Technology Trend Monitoring
- C.1. User Support
- D.7. Data Science and Analytics
- E.5. Process Improvement
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
